Using GroHawk

Right! So you’ve read the on-boarding your business onto GroHawk guide and now you want to send out your first survey! Here’s how…   Step 1: Collect your customer data! All GroHawk needs in order to send out surveys is a name and an email address....

Whether you’re on-boarding 1 location or 1000 locations to GroHawk, this quick guide will walk you through just how easy it is to get each of your locations up and running in minutes!   Step 1: Add your Brand! First things first, what brand is you...

                                                                         Such as every metric that is used to develop user reported data, your Net Promoter Score gets more accurate as the size of your respondents grows. This means that your respon...

So, you're ready to send out your first survey and you’re thinking you want to add some of your own questions so you can find out more about your customer’s experience. No problem! Adding your own questions couldn’t be easier. Let’s find out how! ...

You've got a bunch of positive comments coming in from your delighted customers! But how do we amplify this to the rest of the world! Not to worry, the GroHawk Widget is here. GroHawk's Widget allows you to push your favourite customer comments di...

You've approved and favourited a bunch of your positive comments coming through. Now let's get your GroHawk widget embedded into your website so the world can see how amazing your customer experience really is...1) Head into the Location you want ...

So you've added the set of questions you need , but how do you go about toggling questions on/off or changing the order in which they appear on your survey page. We got you covered! Choosing which questions to activate 1) Head into Surveys 2) Ch...

Had a piece of negative feedback come through from a tricky customer and not sure how to deal with it? Hmm, perhaps our community can help?   Sometimes no matter how hard we try, you are left with a handful of unhappy, hard to please customers.  Y...